Devesh Kumar Srivastav
MBA(RD), 12th Batch (2012–14)
Senior Consultant | Digital Lending, Process Transformation, Microfinance Operations & Rural Development
Devesh is a rural-development and financial-services professional with more than 12 years of experience across microfinance operations, process transformation, credit, Bank BC operations, customer grievance management, technology implementation and development-sector programmes.
Building Better Processes and Responsible Lending Systems
Devesh’s professional journey brings together his academic foundation in rural development with extensive experience in microfinance, digital lending, operating-model design and technology-led business transformation.
He has worked across field operations, centralised credit, Bank Business Correspondent operations, customer support, partner management, loan-management systems, product and process design, risk controls, regulatory compliance and customer grievance redressal.
His approach focuses on converting complex operational requirements into practical, scalable and auditable processes that improve customer experience, operational efficiency and institutional control.
Areas of Expertise
Process Design & Reengineering
Designing and improving business processes, operating models, policies, controls, workflows and implementation frameworks.
Digital Lending Transformation
Supporting technology implementation, digitisation, system integration, automation and paperless lending journeys.
Microfinance Operations
Experience across field operations, central operations, disbursement, collections, credit and portfolio controls.
Bank BC Operations
Managing operational interfaces, partner requirements, documentation, turnaround time and compliance across Bank BC programmes.
Credit & Risk Controls
Credit-policy implementation, risk parameters, centralised credit models, appraisal systems and control design.
Customer Grievance Management
Designing customer grievance processes, regulatory turnaround times, root-cause analysis and systemic corrective actions.
Professional Experience
Senior Consultant
Financial Services, Digital Lending & Process Transformation
Supporting institutions in business-process assessment, operating-model design, lending transformation, controls, automation, credit, operations and regulatory alignment.
Head – Process
SriFin Credit Pvt. Ltd.
- Led process design and implementation for microfinance field operations and digital adoption.
- Managed the operational ecosystem supporting Bank BC partnerships, including Axis Bank, Jana Small Finance Bank, Suryoday Small Finance Bank and Yes Bank.
- Headed credit for the SriFin own-fund portfolio and helped define credit policies and risk parameters.
- Led the Customer Grievance Redressal Mechanism, root-cause analysis and process-improvement initiatives.
Head – Partner Relations & Customer Support
Twinline Business Solutions Private Limited
- Managed partner relationships, onboarding, training and implementation support.
- Coordinated software, operational and product-improvement requirements between partners and internal technology teams.
- Managed cross-functional projects from concept and design through implementation and post-implementation review.
- Mentored teams on customer orientation, communication, performance and service standards.
Senior Operations Manager / Operations Manager
Satin Creditcare Network Limited
- Led process design, system implementation and operational transformation for the microfinance business.
- Implemented a digital and paperless field-operating platform across 43 regions within 84 days.
- Supported the Loan Management System rollout across six states and ten regional offices through field training and implementation support.
- Established centralised shared services for credit and contributed to product, risk and appraisal-system design.
- Worked with technology, internal audit and risk teams to improve processes and regulatory compliance.
Executive – Projects / Development Apprentice
Preservation and Proliferation of Rural Resources and Nature (PRAN)
- Supported strategic planning, project analysis, reporting and proposal development.
- Designed organisational systems, work processes and improvement initiatives.
- Developed HR and finance-related manuals and supported administration, MIS and financial-management processes.
- Contributed to rural livelihoods, community capacity building and pro-poor development programmes.
Research Intern
Professional Assistance for Development Action (PRADAN)
Conducted field research in Bastar, Chhattisgarh, covering tribal livelihoods, non-timber forest produce and backyard poultry as a livelihood option.
Professional Highlights
Supported the rollout of a digital and paperless microfinance operating platform across 43 regions within 84 days.
Helped establish centralised shared services and supported credit, risk and customer-appraisal system design.
Managed operational coordination and controls across multiple banking partnerships and high-volume lending operations.
Used grievance data and root-cause analysis to drive systemic improvements in lending processes, controls and policies.
Contribution to GBPSSI-AAN
As an alumnus of the MBA(RD) 2012–14 batch, Devesh has contributed to the planning, content development and digital presentation of the GBPSSI Alumni Association platform.
His contribution includes supporting the development of the GBPSSI-AAN website as a structured platform for alumni engagement, events, professional networking, mentorship, institutional connection and celebration of alumni achievements.
Connect with Devesh
Connect for professional discussions relating to microfinance, digital lending, process transformation, lending operations, technology implementation, controls and rural-development initiatives.